Job description: (Mobile phone, smart hardware direction)

1. It is necessary to build the after-sales service system of the company's series of products and formulate service strategies;

2. Monitor service satisfaction, analyze and promote service satisfaction improvement;

3. Plan out differentiated services and output service solutions;

4. Organize and promote business problem solving and coordinate relevant resource support;

5. Guided the implementation of the service business of the office, and assisted to improve the service capacity;

6. Assisting functional departments to build service-related processes and system platforms;

7. Management of service system personnel;

Job requirements:

1.You need have strong coordination and communication skills;

2. More than 3~5 years of customer service experience;

3. Familiar with mobile phone communication services;

4. Strong sense of responsibility and team cooperation;

5. You have carried out relevant process sorting and solved major problems;

6. Once as a project manager is preferred.